Panasonic Direct Reviews

To Name:

To Email Address:

Short message:

You must enter the graphic text - contact Site Admin if you are unable to read the graphic

New Image

Enter the bolded text, case sensitive!

All fields are required

[Close]

Home

Bookmark this page:

StumbleUpon

Del.icio.us

Digg

Facebook

Google

Please Sign in or Register

List All Stores

Reviews for Panasonic Direct

Panasonic Direct

User Name: Anonymous

December 5, 2010, 12:58 am

I ordered a Panasonic DMP-BD85K Blu Ray Player for the Black Friday price of $137.99( after tax it was $149.00 and some change )the confirmation email said that the estimated shipping date was 11/26/2010 which was the same day( Black Friday )I was ordering it. The email also stated that it would send me a email when the product was shipped and would be sent one to three day shipping by, UPS there were 6 in stock at the time of my order.
One week later, friday 12/03/2010 no email has arrived in my inbox and no product has shown up on my door step. I call the customer service number and wait for 44 minutes on the phone( when I first called there is a automated service that asks if you will take a survey about the phone call after the call is over I answered yes and it said it would call me back in 30 minutes. I got the call back before being answered by the customer service rep so I hung up to see how the call would turn out )when the rep answered I explained my issues and she stated that the shipping department was off on Black friday and the weekend and snowed in on monday. I then asked if that was the reason for the delay in shipping and she said no that there had been many orders on black friday and they may have sold out therefore my order may be on back order in the order it was recieved which could take two to three weeks. I then asked if I would recieve it before Christmas she said she had no idea and that they would be happy to refund my money if I did not want to wait.
This is my first time buying a Panasonic product, the ratings were good on the product, the price was great, I know this is the holiday season so I expect shipping to be slow, however I do expect a business who to capitalize on great sales and good market share to actually have the product available in reality when they sale it and more ambition to resolve my issues then we have your money and you will get your product when you get it attitude. As for how I am going to address this problem, if I dont get the product by next week I will never buy another Panasonic product ever. If I dont get it befor Christmas I will spread the word to family and friends and across the nation to any who will listen or read.

Panasonic Direct

eCoupons News

Spread the Word

Tell your friends. Link to us. Blog about us. We'll pass the savings to you!